Refund policy

We have a 7-day replacement/exchange policy, which means you have 7 days after receiving your item to request a replacement/exchange. 

To be eligible for a replacement/exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a replacement/exchange, you can contact us at hello@versya.co.in. Please note that returns will need to be sent to the following address: [Versya Creations, A306, Planet One, Koyal Enclave, Gagan Vihar, Ghaziabad, Uttar Pradesh, 201005] 

If your replacement/exchange is accepted, we’ll send you a return shipping label, as well as instructions on how to send your package. Items sent back to us without first requesting a replacement/exchange will not be accepted.

Please note that the shipping for the first replacement/exchange will be free and you will have to pay for shipping (INR 199/-) for each subsequent replacment/exchange request.

You can always contact us for any return question at hello@versya.co.in.

Damages and issues
Please inspect your order upon reception and contact us immediately at hello@versya.co.in if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any damaged or defective item will be replaced at no extra cost to the customer.

Exceptions / non-returnable items
Certain types of items cannot be returned, like  custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or items without tags or items that have been worn. 

Exchange Policy
We will notify you once we’ve received and inspected your return, and let you know if the replacement was approved or not. If approved, you’ll be automatically shipped a replacement within 10 business days. 
If more than 15 business days have passed since we’ve approved your replacement and you have not received the same, please contact us at hello@versya.co.in.